This customer, who asked to remain unnamed to avoid confrontations on social media, had roughly the same experience as Salem.
The Model Y was going to be his first battery electric.Īnother would-be owner of a long-range, all-wheel-drive Model Y in Southern California ordered from the Tesla site and received a confirmation by e-mail on June 6. If Tesla cannot firm up a delivery date, Salem said he may order a Ford Mach-E or revert to a high-performance internal combustion engine vehicle. "At a certain point do you say the heck with this and try to get something else? It's frustrating - not just the delays but the total lack of communication." But delays could effect his loan rate, and he will also need to get a new insurance quote. He arranged financing through a third-party lender, and doesn't expect any trouble getting another loan approved. "I'm fortunate that I'm not in desperate need for a vehicle. While he hasn't given up on his Tesla, Salem said he might have to eventually. Three other customers who are waiting for Model Y and Model S vehicles also told CNBC that they had to keep checking their accounts to detect changes to their estimated delivery dates. As of Monday this week, the estimated date was between Sept. The date range shifted all the way into October at one point, and then back to a date in late August. The dates continued to change in his Tesla account, and Salem says he did not receive apologies from sales staff or even email notifications with each change. The employee said a colleague in another state resigned after managers threatened to fire him last quarter because he "broke the chain of command" by sending an e-mail to CEO Elon Musk and other managers in Fremont seeking information about the Model S delays.Īfter placing his order online, paying a $100 non-refundable fee to do so, the Tesla site showed Salem a new estimated delivery window with Aug. This person asked for anonymity because they were not authorized to speak to the press about company matters. Supply chain shortages, which the company discussed on its last two earnings calls, may also be playing a part in the delays.Ī Tesla sales employee in California told CNBC that sales and delivery staff are doing the best they can to answer questions from upset customers, but do not have enough information from higher-ups or the Tesla factory in Fremont, California, to answer them precisely. The company delivered more than 201,250 vehicles in Q2, a company record and a 144% increase from the year-ago quarter. The continuing delays are a sign that Tesla is still struggling with the "delivery logistics hell" that Elon Musk referenced in 2018 as the company dramatically increases its vehicle production.
Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Best Debt Consolidation Loans for Bad Credit